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Description
title: and proivde inputs to policy and process as required so as to improve portfolio performance and optimize the balance between risk and expense,
ensure risk policies are adhered to.
manage controllable costs in line with business plan and forecasts.minimum of 3 years experience likely.motivate and develop staff,
hire, manage, including the implementation of effective backup and succession plans, train.
planning & organising sklils.conduct quality reviews.
implement all relevant crdeit/risk policies as defined in the policies and procedures manual and the global conusmer crdeit & fraud policies manual.
storng influencing capability.
demonstrated strong understanding of the crdeit lifecycle.credit initaition head
location: isr-tel aviv
job purpose:
the incumbent will be part of the team that will help launch consumer business in israel.the candidate will be reporting to the consumer operations head.
process improvement focus.lift productivity in all areas.
maintain an understanding of technological developments for credit initiation, working closely with technology and project managers involved in credit related activity.
manage external vendor arrangements as required.
understanding of the people and change manaegment issues unique to an operations environment.
job background/context:
citi is launching consumer credit cards business in israel in partnership with the local player. and so business benefit is maximised,
manage volumes (including capacity planning, productivity optimisation, quality) to ensure a positive experience for applicants.
competencies:
cross cultural experience.including continuity of business (cob) plan,
manage infrastructure requirements.project team members are expected to transition into full-time, locally based positions upon business launch. a small project team is assembled to ensure timely launch of the business in the most efficient manner.
he/she will provide leadreship and line manaegment to the unseucred credit initiation team servciing the credit card portoflios.
sklils:
hadns on management stlye
strong analtyical skills in addtiion to straetgic and latreal thoguht procseses.otehr reatil finacnial serivces instiuttion or consumer credit proivder, on a new makret
knowledge/experience:
knowledge of local marketplace
solid operations experience gained in a retail bank, card company,
opportunity to build a new organization.
establish and maintain a robust process, compliant with all internal and external requirements.
experience handling high volumes in a high-pressure environment.
vendor management experience.
develop and implement mis to manage people and processes - take pre-emptive and corrective action as appropriate.
drive existing arrangements with any vendors to provide the best outcome for citibank israel
lead staff to provide an optimum level of service to all customers or applicants in a professional and timely manner.
develop and implement appropriate credit initiation strategies for consumer credit products.
hebrew and english fluent
qualifications:
likely to be degree qualified in a relevant business discipline.
key responsibilities:
partner with the relevant product and marketing managers to ensure processes and capacity are aligned with expected volumes.bring an innovative approach to the scheduling and staffing of the unit, in association with relevant controls.
sound knowledge of local consumer regulatory framework.
keep abreast of new technological advances and review and recommend any possible upgrades and changes to systems currently employed.
have a detailed knowledge of relevant citibank products, systems and processes.and professional responses to customer enquiries, accurate,
ensure staff are providing timely, policy and regulatory guidelines, in compliance with quality.
development value:
presents candidate with opportunity to exercise a broad set of responsibilities on a very entrepreneurial setting.
develop a capacity model for the unit to enable forward planning of workloads. manage the unit in accordance with citibank values, focusing on instilling a quality ethic and insisting on integrity in all interactions.
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