Ad Details
Location:
Description
title: project team members are expected to transition into full-time, locally based positions upon busniess launch. the role will require knowledge and expertise across the operational spectrum.e. all aspects of operations from account opening to statements to delinquent accounts
interface to technology partners
undertake ad hoc projects as requested
work with other product operations heads (and other regional conusmer to reduce expenses, and improve customer experience
development value:
presents candidate with opportunity to exercise a broad set of responsibilities on a very entrepreneurial setting
high visibility and exposure to the senior management both on a loacl and regional level.
competencies:
team orientated with a collegial approach to addressing challenges
storng people, process and business focus
abiilty to effecitvely manage remote/ virtual teams
valuing diversity:
demonstrates an appreciation of a diverse workforce. in a new market (recruiting,
opportunity to build a new organization, selecting vendor, etc, managing contracts.expense management
experience of managing and coordinating customer support delivery in a time-critical envirnoment with tight slas
experience in a financial services environment as well as in a risk and controls environment
demonstrated people leadership/management
skills:
excellent interpersonal, leadership and management sklils, communication, )
key member of the team and element that will make viable aggressive aspirations for the new flag while ensuring control expense levels of portfolio and quality of processes are in place and adequate
knowledge/ experience:
desired experience in citi operations management
experience in in terms of budgteing/forecsating.storng perfromer
strong organiastional and follow-up skills and the ability to mutli-task effectively in a high-voulme environment,
will be hihgly-motiavted.
job backrgound / conetxt:
ctii is launhcing consumer crdeit cadrs business in isarel in partnreship with the local plyaer.
he/she will be resposnible for citiphone, core operations (including credit operations). a small project team is assembled to ensure timely launch of the business in the most efficient manner. ability to use own initiative and take lead to devise creative solutions
strong controls orientation
hebrew and english fluent
qualifications:
experience is more relevant than formal qualifications but degree level is desirable,
customer orientated
proactive.quality with a staff to be recruited, the candidate will be reporting to the business manager and expected to be a part of the country leadership team
key responsibilities:
manage all consumer operations: credit acquisition, collections, customer services, trained and retained starting at 50 headcount in year 1 and growing to 130 on year 3
manage and co-ordinate activity with stakeholders in all aspects of consumer operations; especially interaction with the consumer business manager and emea operations management:
deliver flawless operational execution and adherence to policy at lower cost for credit acquisition
constantly improve process and redesign flows to optimize core operations
manage the customer contact departments (citiphone units)
manage the collections function and jointly owning (with risk) the ncl targets
recruit, train and retain team across different geographies (in order to leverage coe)
build sufficient talent pipeline and bench strength
manage all operational processing i, core ops.head of cards operations
location: isr-tel aviv
job purpose:
the incumbent will be part of the team that will help launch consumer business in israel.appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
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